FAQ

1 - Shipment and delivery

Your orders will be shipped as quickly as possible by HYES SHOP. You will be informed by email as soon as your order is shipped.

HYES SHOP ships worldwide.
Unfortunately at this time we are unable to ship to the following countries: French Overseas Departments and Territories / DOM-TOM (Guadeloupe, Martinique, Reunion, Mayotte, French Guiana, The Comoros, New Caledonia, French Polynesia, Saint Pierre & Miquelon, Somalis, The French Southern and Antarctic Lands).

2 - Shipping fees

Shipping costs will be indicated before payment.
We offer FREE SHIPPING in France for all orders over 2 products. We offer FREE SHIPPING to our international customers for all baskets over 200 euros.

3 - Returns and exchanges

You can return every item within 7 days of receipt of your order, unworn, complete with all original tags, in original and resalable condition, put in their original packaging and sent back in a proper package. It is only after checking that those conditions are satisfied that HYES SHOP will refund the amount matching the returned items, except for the initial shipping fees. Otherwise, no refund can be asked, the customer will stay the owner of the product that he can get in a delay of 30 days at HYES STUDIO's office.
We do not offer refunds on discounted or sale items but we will gladly exchange it for another product.

4 - Sales terms and conditions

a - Objective

HYES SHOP is a platform dedicated to online shopping of HYES STUDIO products.

b - Acceptance of terms

Acceptance of general conditions of sales is done when validating the order. By proceeding to payment, the user indicates that he fully accepts the general conditions presented.

c - Sales conclusion

The sale is done between both parties, and the property is owned by the buyer as soon as the payment is done, no matter what the delivery date is.

d - Prices and means of payments

The price on each item includes all taxes in France and the European Union. The price of the article is effective at the moment the order is passed. The payment methods is Paypal.
The payment data are conserved either by HYES SHOP or by the organization responsible for the financial transaction. The payment is effective immediately.

e - Unavailability of order

In exceptional circumstances, if the item ordered is not available, the customer can proceed for an exchange or be fully reimbursed of the total sum paid in no later than 30 days.

f - Non-compliance of the order / Damaged item

It is stated in the Article L121-20-3 of the Consumer Code, that HYES SHOP, as a professional, is strictly liable to the consumer for the proper execution of obligations under the contracted sales agreement. L'Exception may exonerate itself from the responsibility by showing the proof the mis-execution of the contract is due to the buyer, or by the unpredictable action of a subcontractor or a case of force majeure. In case of an anomaly at the delivery, if the products are defective or non conform in nature (eg: wrong color), the customer must in the shortest time or the same day of receiving the order inform HYES SHOP at the following address : caroline@hyes-studio.com.
Any claim done more than 3 days after receiving the product will not be accepted.
The absence of claim or the lack of information by the customer in the 3 days term means that the articles delivered are satisfying and may not be the case of further liabilities.

g - Returns

Return shipping will be decided by the customer, handling the expanses and practical details. Under no circumstances shall HYES SHOP be held responsible for organizing the returned order shipment as mentioned in the 120-21 Customer Code article.
Products have to be kept in a good condition and be put back in their original packaging, over which must be added another packaging fully wrapping the product; they must not bear any trace of using and have all of their accessories.
It is only after checking that those conditions are satisfied that HYES SHOP will refund the amount matching the returned items, except for the initial shipping fees. Otherwise, no refund can be asked, the customer will stay the owner of the product that he can get in a delay of 30 days at HYES STUDIO's office.

h - Intellectual property

Every text, commentary, books, illustration and pictures, be they visual or audio, reproduced on HYES SHOP website are protected by authors, brands and patents copyrights for the whole world. They are the sole property of HYES SHOP.
For this reason and according to Intellectual Property Code clauses, only the use for a private usage or with a previous agreement from HYES STUDIO, under the effect of different more restrictive Intellectual Property clauses is authorized. Any other use can be taken as counterfeit and punished because of Intellectual Property.

i - Miscellaneous

These terms and conditions are effective from 1st January 2014. HYES SHOP reserves the right to modify certain elements of the general conditions during the year.